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Useful Information from the Local Council

Useful Christmas Information



Emergency contact numbers


Police, fire and rescue service and coast guard: 999

NHS Choices: 111 (call 111 when you need medical help fast but it's not a 999 emergency)

Electrical problems: 0800 668877

Gas leaks: 0800 111 999

Floods: 0345 988 1188

Mental Health Initial Response Team: 0303 123 1145

Police: 0191 454 7555 or 101

South Tyneside Hospital: 0191 404 1000

South Tyneside Council emergencies:

Minor emergencies (for example repairs): Out of hours: 0191 455 6111

Social Care and Health 0191 456 2093

Environmental Health Out of hours: 0191 427 2090

Samaritans: 116 123

South Tyneside Lifecycle Mental Health Service: 0191 283 2937

South Tyneside Homes: 0300 123 6633 (If you need to report an emergency repair that is an immediate risk to people or a property it can be reported using this 24 hour contact number)

Water leaks: 0800 393 084

Age Concern South Tyneside: 0191 456 6903

Citizens Advice Bureau Advice Line: 0344 4994 715

National Domestic Violence Helpline: 0808 2000 247

South Tyneside Adult Recovery Service: 0191 917 1160

South Tyneside Sexual Health Service: 0191 402 8191

The Silver Line: 0800 470 80 90 (helpline for older people)

Veterans Wellbeing, Assessment and Liaison Service: 0191 441 5974

Wellbeing Info:  


Children’s emergency services at South Tyneside District Hospital


Overnight emergency care for children up to the age of 16 is now provided from the Children’s Emergency Department at Sunderland Royal Hospital. Children’s emergency care will still be available every day from 8am until 10pm at South Tyneside District Hospital and there are no changes to adult emergency care services which will continue to operate 24/7.




Food banks


Food banks provide for individuals and families in crisis for example sudden unemployment, delays in benefit payments, benefits sanctions and financial problems. They supply food parcels to people while they get help to resolve their crisis. To receive a food parcel you will need to be referred to a food bank by a professional such as a housing officer, social worker, CAB advisor, doctor or health advisor. For details about food banks contact Hospitality and Hope on 0191 420 3336, Key 2 Life Foodbank on 07833 613393 or Hebburn Helps on 0191 489 9707.


Low Cost Meals


Low cost meals in South Shields  


Colliery Café,

Action Station,

Boldon Lane,

South Shields,

NE34 0LZ

Monday - Friday 8am - 2pm

0191 455 8122


Boldon Community Association

New Road,

Boldon Colliery

NE35 9DZ

Mon & Fri lunch club, 2 courses £5, Thurs breakfast club £2.50-£5, Sunday carvery £5-£7.

0191 536 8085


Living Waters Church

St Jude’s Terrace,


South Shields,

NE33 5PB

Wednesday 9:30am - 11:30am

Full Breakfast £3.70

0191 427 5284


Hospitality and Hope

Hampden Street,

South Shields

NE33 4JR

Sunday 2pm - 3pm

Wednesday 11am - 12pm

Free soup kitchen

0191 420 3363


Salvation Army

Wawn Street,

South Shields

NE33 4EB

Tuesday 10:00am - 12:30pm

2 Course Hot Meal, 50p (donation optional)

0191 496 7511


Westoe Road Baptist Church

Romilly Street,

South Shields,

NE33 2SP

Tuesday 10:00am - 11:30am

Donations, Coffee and cake,

Over 50’s only

0191 427 9359


Low cost meals in Jarrow and Hebburn


Grange Road Baptist Church

Grange Road,


NE32 3JA

Wednesday 10:00am - 11:30am

Friday 10.00am - 11.30am   

Coffee Stop - free tea or coffee and a biscuit Bacon Sandwiches, teacake, scones or cakes available for a small charge

0191 421 7987


Independent Methodist Church

80 Victoria Road,


NE31 1LR

Monday - Friday 10:00am - 1:00pm

Free/Small Donation Tea/Coffee/Toast/Sandwich

0191 422 3889


Primrose Community Association

Lambton Terrace,


Tyne & Wear,

NE32 5QY

Monday 9:00am - 12:30pm  

Full English Breakfast Tea and Coffee all for £4.00

Thursday 12-2pm, dinner £3.50

0191 424 9977


Hebburn Helps

South Tyneside Children’s Centre,

Campbell Park Road,


NE31 1QY

Monday - Friday 10am - 3pm

St John’s Church

Canning Street, Hebburn, NE31 2UF

Tuesday 10:00am - 12:00pm

Small donation Refreshments and light lunch


Christ Church

Ellison Street,


NE32 3JU

Tuesday 10:30am - 12:30pm

Small Charge Soup and Sandwich


Hedworthfield Community Association



NE32 4QD 

Open daily

Small Charge Hot Snacks

0191 519 6700

0191 489 9707


Please contact the organisers direct to check their Christmas opening hours




Feeling low or worried this Christmas season?


You’re not alone.

If you have feelings of loneliness, anxiety or feel down over this Winter period, talk to someone who can help. Contact your GP or telephone South Tyneside Lifecycle Primary Care Mental Health Service on: 0191 283 2937


If your enquiry is urgent call: 0303 123 1145